Shipping
Packaging
We take great care ensuring that all livestock is superiorly packed in heat-sealed polybags or water-tight containers, depending on the item. Additionally, we include a piece of Poly Filter Media in each bag ensuring more sustaining water quality for transit and in case of carrier delays. Livestock will be delicately packaged in insulated boxes with heat or cold packs for supreme insulation. Macroalgeas and plants will be shipped in heat-sealed polybags or water-tight containers depending on size.
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Shipping Options for Checkout
Select an applicable Overnight shipping for All Livestock.
If your order includes dry goods and/or merchandise it will ship separately via UPSP at no additional cost.
Select other applicable shipping choices if your order does not include Livestock. This is for Macro Algae, Dry Goods, and/or Merchandise only.
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Carriers
Livestock is shipped overnight via UPS Next Day Air.
Macro Algae is shipped via USPS Priority Mail.
Dry Goods are shipped USPS 1st Class
Merchandise is shipped USPS 1st Class.
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Shipping Schedule
We ship Mondays through Thursdays, and Fridays (for Saturday deliveries only).
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Tracking
The day your order ships, you will receive an e-mail containing your tracking number. Weekday UPS Next Day Air arrives at your doorstep the next day by 10:30 am or 12:00 pm (or by the end of the day for some rural areas). Saturday UPS Next Day Air arrives by 12:00 pm or 1:30 pm (with an additional fee). A responsible person must be available at the time of delivery, to prevent livestock from being exposed to undesirable temperature variations or inclement weather conditions. If no one is available for the first delivery attempt, the DOA Guarantee is Void.
Order Total | Livestock UPS Next Day Air | Livestock UPS Next Day Air Saturday | Macroalgae USPS Priority | Dry Goods USPS Priority | Merchandise USPS Priority |
|---|---|---|---|---|---|
Contiguous United States over $350.00 | FREE! | FREE! | FREE! | FREE! | FREE! |
Contiguous United States $0 - $349.99 | 45.00 | 55.00 | 13.00 | 13.00 | 13.00 |
Florida | 35.00 | 40.00 | 13.00 | 13.00 | 13.00 |
Additional Shipping Information
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Delivery Signature
We do not require a signature for delivery at this time.
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Carrier Delays
Loss of livestock due to shipping delays or lost packages will not be covered under our DOA Policy and shipping costs are non-refundable.
eBay
We will combine orders made from our eBay auctions and website.
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Holding Orders
On request, we will hold paid orders to ship on specific days. The maximum holding period is 7 days from the purchase date.
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Local Pick Up
We offer local pick-up, Please wait for a notification before picking up your order. Your order confirmation and ID will be required for pickup. Hours of pick-up will be arranged via email, texts, or you can schedule by appointment in our Calendar.
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Contiguous United States
​We do not ship livestock outside of the continental U.S. This includes Puerto Rico, Hawaii, and Alaska.
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Dead on Arrival
If you have an approved DOA claim, You will have to select and add the appropriate shipping module to your cart.
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